Please note that return or exchange is only for tekburg's ink and toner cartridges, and not for printers and copiers. There is no return or exchange for Tekburg's printers and copiers, and all the listed items in those categories are final sales. Our experts are with you to assess your need and help you make the right decision for your purchase with us.
For ink and toner cartridges:
We have a 30-day ink and toner cartridges return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your ink and toner item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at office@tekburg.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at office@tekburg.ca.
Damages and issues
Please inspect your ink and toner package upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the ink and cartridges you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
